Hospitality News

Fundamentals of Hospitality Management – Presented by the New Hampshire Lodging & Restaurant Association and Granite State College

By Amie Pariseau | July 12, 2021

The Fundamentals of Hospitality Management Program focuses on developing high potential staff who have recently moved into leadership roles or aspire to become leaders. The program provides a structured three-day development program in the areas of leadership, communication, and conflict resolution.

Participants will:

DAY ONE: Foundations of Leadership:

  • Identify their leadership style;
  • Create productivity and build morale;
  • Learn what effective leadership is and is not;
  • Develop a personal action plan to improve their leadership skills.

DAY TWO: Effective Communication:

  • Understand how to effectively communicate as a supervisor;
  • Learn to communicate with tact and diplomacy;
  • Explore tools to help you set and communicate performance expectations;
  • Gain techniques for giving constructive feedback without deflating moral;
  • Be able to manage and encourage collective collaboration.

DAY THREE: Learn how to confidently handle conflicts:

  • Understand how to motivate their staff;
  • Avoid the problems that come with supervising friends;
  • Learn how to manage conflict situations pro-actively;
  • Build confidence in holding difficult conversations.

Workshop Dates and Times:

  • Tuesday, October 12, 2021
  • Tuesday, October 26, 2021
  • Tuesday, November 9, 2021
  • All dates will run 9 am – 3 pm. There will be a break for lunch. Lunch is on own.

Location:
Granite State College, Event Center
Concord, NH

Please note: The cost to attend is $299 for all three sessions. All classes must be attended to receive a Certificate of Participation. Refunds and make-up dates are not available for classes missed.

To register: Fundamentals of Hospitality Management

For more information, contact: Amie Pariseau at apariseau@nhlra.com